Common questions,
straight answers.

After signup, the onboarding wizard walks you through it in 7 steps. If you skipped it, head to /dashboard/personas/new and pick a template — you can refine the voice profile later once Vyrable has learned from your published work.

New accounts have no content yet, so analytics tiles render in an empty state by design. Generate your first piece on /dashboard/content/new — within a minute or two the rest of the dashboard fills in.

Yes. On the persona edit page, the "Style guide uploader" accepts a PDF or DOCX of your existing writing and extracts the operative rules into your voice profile. Or paste URLs to existing posts and Vyrable will pull them.

A scheduled scan of buyer-intent questions against frontier LLMs. We measure how often your brand gets named, where you rank, and which competitors show up beside you. See the full overview for how the loop closes from measurement to content.

Either the model genuinely hasn't learned your brand (common for new / smaller brands) or the prompt is generic-enough that established names crowd you out. The playbook: add the prompt as a tracked prompt, click "Create idea" from the underperforming row, and ship a piece written specifically to be the canonical answer. Re-measure on the next cadence tick.

FREE: 5 prompts on a weekly cadence, single LLM provider. PRO: 30 prompts daily across 2 providers. Agency: 60 prompts daily across 3 providers including Anthropic and Perplexity. See pricing for the full matrix.

Yes — the public AI Visibility Check tool runs a real LLM scan against any brand + prompt with no signup. Three free scans per IP per day. Each scan generates a shareable URL.

Every piece runs through Research → Strategy → 3 Writer variants → Judge → Winner. The judge scores authenticity, engagement, brand-alignment, Grice's Maxims, virality, and xEO citability — only the winning variant is presented to you. You can review the alternates if you want to override.

One generated content row, regardless of length. The Topic Multiplier counts each format as one piece — a 7-format multiplier run uses 7 of your monthly quota.

Yes. From any APPROVED content row, click "Schedule" and pick a future timestamp. Background workers publish at the target time. You can also use the calendar drag-and-drop view on /dashboard/calendar.

Full PRO tier from day 1: every persona, every content type, all 27 publishing platforms, the AI Knowledge Baseline tracker with daily scans. No credit card. The trial-banner on your dashboard shows days remaining; pick a plan in Settings → Billing any time.

On day 15 the account drops to FREE automatically. Your work stays exactly where you left it — personas, scheduled posts, brand kit, tracked prompts, generated content — only future generation pauses. Pick a plan any time later to resume.

Yes — once. In the last 3 days of the trial, the dashboard banner shows an "Extend +7 days" button. After that you'll need to pick a plan or contact support.

Annual is billed yearly with a per-month-equivalent rate shown on the pricing page. UK / EEA consumers have a 14-day cancellation right under Distance Selling Regs (see Terms §4.4). After that, all fees are non-refundable.

Stripe retries automatically over a few days. We email the account owner with a one-click link to update the card via the Stripe-hosted portal. The dashboard also shows a red banner during the dunning window. Your data stays intact; we only pause generation if Stripe gives up.

Personal data is processed globally — primary compute in Germany, sub-processors operate from the UK, EEA, US, and other regions. See the full sub-processor list on /privacy §7. We will notify customers 14 days in advance of any sub-processor change.

From Settings, the "Export org data" action produces a ZIP of every persona, content piece, and analytics row in JSON. Available on every tier.

Email privacy@vyrable.ai from the address on file. Your account is suspended within 24 hours and hard- deleted within 30 days. Payment records are retained 7 years per UK tax law.

Yes — under Settings → Security. TOTP-based. Lost your authenticator? Email support@vyrable.aiwith the account email and we'll verify your identity manually.